Chat feature is worthless – Support by Sony: Find support Review

I spent several seconds entering all my personal information, click chat button. The page clears all the fields on the page & doesn’t report any errors. Repeated several times, including after restarting app, with same results. Internet connection is very good & all my other apps have good connectivity. Also Verified I’m using the latest app.
Review by ayeeeee on Support by Sony: Find support.