Service not delivered and no refund issued – Plowz & Mowz: Lawn Care App Review

So first the positive. They have something that appeals to many younger consumers. It is to easy to price it and book it all over an app. I will say also say that they are extremely pleasant and professional. Which for both of the above reasons makes this difficult to rate them a one star. The problem: They basically are a broker that sub contracts out your lawn care and snow removal to people who sign up render service. The first experience in the winter was favorable. But the lawn service was awful. Basically people with no experience bought a lawn mower and mutilated the lawn. Too bad I can’t upload pics to show you. We signed up to a 10 day plan. Every 10 days some was to show up. The billing is on time. So I was charged for the service. The person never showed. We waited as they promised to get it taken care. They asked please give us one more chance we will make it a priority. 3 weeks later i had to rent a stand on motor to cut the lawn myself. I cancelled the service and requested a refund for the service charged but never performed. They agreed and we parted ways amicably. They never issued the refund! They never performed the service! If anyone is interested I can substantiate this by sharing the pictures and copy of the exchange since it was all by writing. Including their acknowledgment, excuses for lack of service and agreement to issue the refund.
Review by Chi_Town_Dad on Plowz & Mowz: Lawn Care App.