Very buggy – My Laundry by Tide Cleaners Review

The app itself is not very intuitive. The ‘menu’ icon takes you only to your account settings. I tried for 2 days to get my payment info to save with no luck and ended up going to their website on a different computer to pay for my order. As another review mentioned, there is no way to cancel an order. Also, the statuses are very opaque: my order is “racked”? And that means? (Help has no guide to these either.) The help function ‘contact us’ died 3x in a row when I tried to submit a question. App issues aside the service was fine I guess. Nothing spectacular and it took 3 days but I guess people use this so they don’t have to go anywhere. (I think I’m fine driving my stuff down the street now. It was worth a try.)
Review by Vocative on My Laundry by Tide Cleaners.