Sign into new legacy website 1st before mobile app – Credit Union 1 Mobile Banking Review

Update: evidently you have to log into the online legacy website first before you attempt to use the new mobile app You will also be asked to register on line some information including your Social Security number which I thought was odd but seems very legit You then have to delete the updated app and re-download it and it let me into both online and the mobile app and they both look like a much better experience than before This was all with the help of an online customer service person at 6 AM in the morning! Credit union 1 failed to inform everyone that you needed to log onto the online legacy website first even though I’m sure many people like me only ever use the mobile app and rarely go to the online legacy website anymore! Honestly I have updated mobile apps with Bank of America and Chase and Discover and it’s been much more seamless and user-friendly than this whole update experience... otherwise the new app and the new website get four stars ****************************************** Would be great if it would let me in ...both the legacy website and the mobile app have locked me out even though I’m using the same exact login credentials I’ve used for years
Review by Earldh on Credit Union 1 Mobile Banking.