Can’t reach customer service/never received credit – Super.com - Travel, Save, Earn Review

I “referred a friend” and they used my referral. I received a message saying I’d get a $30 credit immediately after the friend checked out from their hotel. They checked out and 3 days later no credit. I called, was put on hold for 20 minutes and then an automated recording said I was in a que to be called back. It hung up on me and I never received a call back. I emailed them. They never emailed back. I texted them through their customer service and they couldn’t help. They just said that they’d have a supervisor figure out why I haven’t received the credit and that they’d contact me within 24hours. I told them I needed to book a hotel before then so they said they would contact me sooner. It’s been way over 24 hours and I haven’t heard anything. So I messaged them again. No answer. Waited an hour, messaged again. Still no answer. So now I decided to go through a different app for hotels tonight and it was $6 less than what this one offered. Do they don’t even have the lowest rates. If I had received the credit they promised, it would have been the better deal and I would have used it in the future. I’ll never use it again.
Review by News smews on Super.com - Travel, Save, Earn.