Lost Groomsman’s pants – Yale Cleaners Review

I brought 6 pairs of linen pants and one suit jacket to be ironed for my sons wedding party on a Monday morning. I went back at 4 to pick them up. The lady said all but one pair wasn’t ready. I told her I’d be back after 5 and I’d pick them all up together. When I went back she hung all of the stuff in my car. Fast forward to wedding day the next Sunday. My son was packing up his car and realized they shorted us a pair of pants. The pants were all ordered online from Perry Ellis and cost $90 and then they were all brought to a seamstress for alterations which cost an additional $40. We went into panic mode. Couldn’t get a hold of anyone at Yale cleaners . We searched the website for an emergency number, my husband drove to the store hoping he’d find an employee there. He did not so he then drove to the corporate office. My daughter found a girl on FB who had posted “This Bish just got a job at Yale Cleaners”. She told her our situation and she said she would try to get a hold of that store manager. (She never mentioned an emergency number she also never got back to us). We searched for the pants at the mall and thankfully Dillard’s had the identical pants and we had to do the hemming ourself, forget the tapered leg, that wasn’t happening 2 hours before the ceremony. On Monday I spoke to Jennifer the store manager (91st and Aspen in BA)the pants were in the lost pile and she told me I can have them. I told her they have been replaced and they should have to pay for the replacement pair and the alterations. She called her district manager who said since they have an emergency number on their website that we could’ve called and they would’ve sent someone to locate the pants that’s all they can do is return the pants to us and give us a $25 gift certificate. I have since gone to their website again to locate this emergency number and it is not anywhere to be found. I called Linda Shoeman the district manager and left her a message 4 days ago. She never returned my call. My Husband has been a loyal customer for 35 years. We are now looking for a new cleaners to do business with. I know accidents happen but lying about the emergency number and then not returning my call is unacceptable.
Review by drmorris25 on Yale Cleaners.