Horrible experience. – Super.com - Travel, Save, Earn Review

Booked a hotel at Planet Hollywood in Vegas. Arrived and they did not have our reservation. Ok, glitches happen... start messaging. No response for about an hour. Try the phone support and wait on hold for about 5 minutes before getting a message that we’ll get a call back and getting hung up on. Finally get a response saying they are looking into the issue - as we are standing there trying to check into our hotel. That was noon. It’s now 4pm and we have had limited contact and zero resolution as they are “looking into the issue.” At this point my wife has missed her prepaid hair appointment and we’ve finally just booked another room directly with the hotel so we can start enjoying our trip. We’ve requested a refund and had been told they are “taking it under consideration.” If you want to enjoy a trip, do NOT use. UPDATE: It’s the next day and there is still. I resolution here. We are out the money to room our room direct and SnapTravel has not refunded us - and they are saying they are waiting on some sort of written confirmation (from whom, we are not sure) before they can issue anything. For those that may not have the means to just book another room, I’m not sure what you would have done... once again, do NOT recommend.
Review by please with the nickname on Super.com - Travel, Save, Earn.