Worst ticket vendor I’ve ever worked with – TicketIQ | No Fee Tickets Review

I normally do not reviews but this was a must to let people know the shady tactics of ticket iq. I will never use them again. I recently tried to buy a pair of tickets with my ccard I’ve used with no issue on ticket iq prior to. For some reason their systems has an error and it blocks the payment. I try exactly same card/address that already worked with ticket iq (never had an issue with any other vendor to this day) and it doesn’t work again. I don’t want to lose the tickets so I tried using my other cards one after another and all are blocked stating they cannot confirm the card. I call support multiple times and send multiple emails because I don’t not want to lose the tickets or risk price increase. I get no responses day of so next day around noon I call back and Brian with customer service finally picks up. Says it still hasn’t been addressed even though I reach out multiple times, but said he’ll take care of it with the system “no later than 4pm”. I asked what If the tickets are gone and/or prices go up, he said they’ll take care of the price difference with promotion code and not to worry. I wait til 4pm and haven’t heard a word even though he stated “no later than 4pm”. I call back again after 4pm and he assures me they’ll take care of it .... they finally fix the issue and send me confirmation I can rebook and the tickets are gone.... I’m livid but not worried because I’m told they will make good on it if this happens, so I send back multiple emails with comparable seats in same section and the email response I get from Brian is: “We will not be providing a promo code... You can also take advantage of our Low Price Guarantee campaign by locating the matching ticket(s) on anther site.” Not only did I lose my tickets, I spent hours going back and forth, Slow response from customer service, I was told they would make good if they can’t fix the error promptly, and when it’s all said and done I’m told to fly a kite and good luck. I’ve bought multiple times and even reference 3 buyers. This is how they treat clients!! NEVER work with TIcket Iq. I’m going to BBB, and my credit card company to charge back.
Review by dmwalsh7 on TicketIQ | No Fee Tickets.