Unwelcome changes – Zendesk Support Review

The new version of the app has some unwelcome changes causing agents frustration: -comment box is no longer yellow when entering feedback as an internal note causing agents to accidentally enter an internal note when they think it’s a public comment to the requesters. -Order of messages is now oldest at the top and newest at the bottom when first opening the ticket. It used to be the newest comment was first seen. Agents now have to scroll all the way to the bottom to address a response.
Review by Thedonutbandit on Zendesk Support.