Needs Ticket Views – Spiceworks - Help Desk Review

We use an on prem install and have multiple departments using the same system, we use category to sort as Department and ticket views to show each department what's relevant to them. But these view options are to available in the app which makes it half unusable for our help desk admins who mostly use the app on the go and need to see their department tickets not just what is assigned to them or all open tickets, when we have hundred of tickets open at a time it's too much for them to search every time. I think I would rate 5 if this was implemented in the app.
Review by Brantly7 on Spiceworks - Help Desk.