Spiceworks - Help Desk
| Category | Price | Seller | Device |
|---|---|---|---|
| Business | Free | Spiceworks, Inc. | iPhone, iPad, iPod |
Take your IT network, help desk tickets(cloud or local) and users with you wherever you go! With Spiceworks Mobile, Spiceworks users have the info they need to do their IT jobs – at their fingertips. See devices, work tickets, access user info, read IT discussions, and more.
Used by over 1 million IT pros worldwide, Spiceworks free IT management app & online community simplifies “everything IT” about the IT workday. From network inventory, monitoring & mapping to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.
Spiceworks Mobile for IT Pros.
VIEW YOUR NETWORK INVENTORY & ISSUES
- See all the hardware on your network
- Identify if any issues exist with your assets
- Open a ticket for any assets that need attention
RUN YOUR HELP DESK & TEND TO YOUR TICKETS
- See and respond to all of your trouble tickets
- Create new tickets, close and re-open existing ones
- Add and edit ticket description and details
- Assign tickets and set priorities, due date & more
GET A FULL PICTURE OF YOUR END-USERS
- Quickly get contact info for your end users
- View and update important user details
- Take and upload pictures of users to their profiles
DISCUSS IT TOPICS WITH OTHER IT PROS
- See the day’s most popular IT discussions
- Talk-shop with and get advice from other IT pros
- Track the IT-topics you care about the most
Get Started with On Premise setup in 2 Easy Steps:
1) Get the latest version of Spiceworks' desktop app at http://www.spiceworks.com.
2) Come on back here & install Spiceworks Mobile
..and you’ll be off-and-running and able to take your network, tickets, community and users with you!
Reviews
Missing Task Lists in Tickets!
FakeLizard
The app is decent, and a convenient way to update tickets while away from desk. However, there is no way to open Task lists, which I use heavily. If they added this, my rating would be higher.
Doesn’t work with the new version...
rroach3753
Does not appear to work with the new version of the On-Prem software (the VMware hosted Ubuntu edition).
Push notifications don’t work!
rob_wpec
One of the biggest reasons to have the app installed on your phone is to be notified when there is a new ticket. When I go to the settings menu and open “Push Notifications” I see a blank screen. I’ve never gotten this to work. I’ve tried uninstalling and reinstalling but to no avail. I’m using an up-to-date iPhone XS. Other than that the app works ok. A bit buggy at times and many features are lacking from the desktop version such as the ability to close tickets as a duplicate. This app needs a long way to go.
Shuts down when trying to do many tasks
Rox63479
Can basically only use this for most basic view of inventory. When trying to do most other things the app shuts down.
Not getting any notifications
Oxoned
Everything is turned on but I get no notifications of changes to tickets unless I manually open and check the ticket. Lame. Everything else is functional but clunky.
Doesn’t support SSO
Mr. Mike Programmer
I am unable to use the app because it doesn’t support SSO, which is how I am registered with Spiceworks Helpdesk online.
Searching
Phuckanickname10384
I have no idea how this app has managed to have updates and still has not fixed the search issue. The search function is so bad it should just be removed. This app would be 5 stars if the search worked at all. I can’t search for an email address for a user, can’t search for tickets in custom fields I’ve created. The only way I can search for specific tickets is by location. Please fix this issue.
Needs Serious Update
TheatrePatron
I use Cloud. At first I stopped receiving PUSH notifications...okay fine. As the admin I can set it up to send me an email... However, now I can't even log in with the app. Like at all. Using the exact same login credentials I can log in via the web, but not with the app. I'm using iOS 12.1 Need compatability update ASAP!
Needs Ticket Views
Brantly7
We use an on prem install and have multiple departments using the same system, we use category to sort as Department and ticket views to show each department what's relevant to them. But these view options are to available in the app which makes it half unusable for our help desk admins who mostly use the app on the go and need to see their department tickets not just what is assigned to them or all open tickets, when we have hundred of tickets open at a time it's too much for them to search every time. I think I would rate 5 if this was implemented in the app.
Not bad, couple of tweaks neede
StitchJoe
Definitely agree that different departments should be able to view tickets assigned to them or at least have a way to do so. Also another addition that would be nice is adding in a “work hours” feature where you input what time you are actually working and what time you leave the office so that way your phone isn’t getting dinged if you’re running multiple shifts. I know there are probably ways to do that but it would be a nice feature to add in the app itself.
