Once Great now Awful – FreshDirect: Grocery Delivery Review

I have used Fresh Direct for over 10 years. In the last year and maybe two, they have been terrible with service. They are always out of items and don’t tell you till the day they are coming, my order is consistently missing items that were supposed to be there, and they are basically very inconsistent. I am afraid to order from them if I am having a special dinner, as I can never count on my order being complete. Their delivery people are mostly wonderful and their delivery times are mostly adhered to. They are always very nice in the phone and offer credits for missing food as well as for aggravation, however I don’t want the credits. I want my food order delivered IN FULL. I hate to say it but my patience has worn thin and I think my relationship with Fresh Direct is about to end. I encourage anyone looking for a reliable food delivery service to look elsewhere or be prepared to feel as frustrated as I do
Review by Cbcdiane on FreshDirect: Grocery Delivery.