Credential error? – SMCU Mobile from San Mateo Credit Union Review

The app does what I need but every so often I get blocked out of my own account, saying there’s an error with my credentials. I can log onto my account with no problem through the website on my phone’s browser, but on the app it suddenly becomes an issue. Even when I try to reset my password, it continues to say my credentials are wrong. I’ve called out this in the past and they just told me to delete the app and redownload it but that does absolutely nothing and the problem is still present. It’s extremely frustrating, time consuming, and makes me wonder what the point is of an app if I keep getting blocked out of my own account. I shouldn’t have to go through a whole process just to view my transactions. Please just fix this issue, or at least keep users updated on whether it’s in process of being fixed. This has been a reoccurring issue I’ve been having for the past two years now. I usually just wait it out and check the app every so often until my account becomes unblocked or whatever the hell happens. Please fix this.
Review by Purizaca96 on SMCU Mobile from San Mateo Credit Union.