Searching – Spiceworks - Help Desk Review

I have no idea how this app has managed to have updates and still has not fixed the search issue. The search function is so bad it should just be removed. This app would be 5 stars if the search worked at all. I can’t search for an email address for a user, can’t search for tickets in custom fields I’ve created. The only way I can search for specific tickets is by location. Please fix this issue.
Review by Phuckanickname10384 on Spiceworks - Help Desk.