Trash – DoorDash - Food Delivery Review

Seriously terrible (non) service. I’ve ordered plenty of times with doordash and they always seem to get at least one thing in the order wrong but the last two times I’ve used it they’ve been more useless than usual. The first time I placed an order and was given around a 50min wait time for delivery, next thing I know it’s been over an hour and a half and I’m getting a call from the restaurant saying that my food has been ready for an hour and no one has shown up to pick it up and they are now closed. I went through the trouble of having to call that horrible customer service line and explain what happened. They gave me a refund by way of doordash credit which is ridiculous that they didn’t give me a refund directly to my card. The last time I ordered which was a little while ago I placed an order at 10 and estimated that it would be delivered by 11. By 11:30 the app still showed that the order was received but not finished so I decided to call the restaurant and as it turns out, my order had been finished but no dasher was available to pick it up. I asked them if it was ok if I just pick it up before they close and they told me it was fine, but to call doordash and let them know. By the time the customer service actually got to me I was already at the restaurant and they told me that a dasher had just arrived there, 2 hours after I placed my order and they told me to just go home and wait for the food and only offered me the delivery charge as a credit refund for my trouble. I told them to cancel the order and refund me everything because their customer service is trash and so is their service.
Review by Omsywomsy on DoorDash - Food Delivery.