Use literally any other app – DoorDash - Food Delivery Review

The #1 problem with DoorDash is that it will allow you to order when there aren’t any Dashers in the area. Every other app either doesn’t let you order until there will actually be someone around to deliver it OR they charge a crazy high fee to incentivize a driver to deliver it. So, needless to say you order something via DoorDash and it won’t update you in the app that your order won’t be picked up- it just continues to adjust the time later and later. Meanwhile, your food is sitting there and getting cold while you wait to get ahold of their customer service team. Which brings me to the next issue: they don’t employ enough customer service members, especially on the weekends. Chat will be completely unavailable (and they don’t provide any other means of contacting them) so you just have to keep checking in until you get lucky and chat is miraculously available again. Or you can google their customer service info and try calling, but good luck- you’ll sit on hold for 20 minutes and no one will ever pick up. Once you do actually get ahold of someone, they’ll eventually tell you no Dashers are in the area and offer to cancel the order for you. But they don’t actually have visibility to what Dashers are in the area, considering I was told there’s no one available to pick up my order and not 2 minutes into cancelling the order it had been picked up and was on its way. So then of course you want your food you’ve now been waiting two hours for. And they’ll call the Dasher to tell them to deliver your order. BUT WAIT! You don’t get bumped to the top of the list after they’ve messed literally every part of your order up. You get to wait ANOTHER HOUR before it will actually arrive and this time you can’t track it. Seriously, save yourself the hunger and annoyance and use another app. Please. Just do it. Oh, and DoorDash, you need to get your crap together, like yesterday.
Review by Taytangerine on DoorDash - Food Delivery.