Horrible and dishonest customer service – Uber Eats: Food Delivery Review

Today I used Uber eats as I usually do a few times a week, yet unlike most days today was a horrible experience. My driver drove around my neighborhood several times even stopping for long periods of time for almost an hour! I messaged him several times precise directions on where my apt. Was and where to park etc... After several attempts he still kept driving in circles. I called him a couple times as well with no answer. Finally fed up with waiting I called customer service to cancel the order because at this point it was suspicious what he was doing. The initial lady I talked to was helpful and apologized and told me I could completely cancel and be refunded or have the food delivered and still get a refund since the order did Indeed go way over the delivery time. She said to call back with the reference number she gave me once the food was delivered and I could then get the refund. Not at all what happened! I called back 3 times and had to talk to a supervisor and they still only gave me 50% back. That would have been ok if they hadn’t lied multiple times on the phone to me. Why even offer the refund if you won’t honor it? Such a bummer that I will no longer use this app due to the lack of transparency and the dishonesty their customer service team has.
Review by Horrible and dishonest custer on Uber Eats: Food Delivery.