Service Unreliable – Tom Thumb Delivery & Pick Up Review

The app works fine; but the service provided enabled by the app is a NIGHTMARE. All 3 of my orders this week had major issues: 1) driver was 6 hours late (in 100+ degree heat so need to be home to bring inside); 2) groceries were NEVER delivered (no communication from store so had to call in reschedule delivery on my own); 3) the scheduled re-delivery never showed... when I called to check in, I learned that my order had been erroneously canceled (again, no communication from store). AVOID THIS SERVICE!!!!!! (That said, the truck drivers are the nicest guys and I wish they didn’t have to deal with these faulty processes).
Review by c644053 on Tom Thumb Delivery & Pick Up.