Clunky app/website. Terrible fees. – Frontier Airlines Review

It took me an hour to figure out how to purchase bags on this app and the website (yes, I tried both). The instructions told me to click “Add Baggage” but that option was greyed out and not click-able. I basically ended up clicking random things until it worked. I had to go through the same adds about purchasing other “perks” about 5 million times before I could even purchase what I needed to purchase, and once I got there, the buttons wouldn’t work. I would click and nothing would happen. I fly Southwest regularly for cheaper, AND I get two free checked bags and two free carry-ons. Plus, to change my flight, Frontier charges $400-$500. Southwest charges nothing. What Frontier charges $90 for and calls “perks”, Southwest calls normal and what I already paid for in my airfare. And Southwest’s flights are still usually cheaper, once you consider all of Frontier’s fees. I will never be flying Frontier again.
Review by grizace on Frontier Airlines.