Terrible. – DoorDash - Food Delivery Review

I highly recommend that no one use this company. They are super shady. Today was my first time using this company. I placed an order for chipotle. literally about 1 min after placing my order I get a text saying my order was cancelled, no reason given. The order isn't even listed on my account. no option to reorder or to contact customer service. that's weird but I try my order again. As soon as I hit send on the 2nd order I realized I forgot an item. I tried hitting the undo button while it was processing. Nope my order goes through. I immediately hit the order help button and it asks what item I would like to add. I type out exactly what I needed and hit send. I am in queue #3. it take maybe 2 min or less to speak to someone. I explain the item I would like to add. They have me hold for awhile and come back to day it has already been accepted by the restaurant and they cant add the item. I say so it can't be changed or cancelled? silence. I aske if they can tell me why my first order was cancelled since that was part of the reason this happened in the first place. silence. the customer service agent doesn't say any thing for a long time, so long that I considered exiting the chat, but then finally tells me oh sorry your order was already picked up there is nothing we can do. After the chat agent tells me that I get a text saying that my order was picked up. I'm pretty irritated at this point because everything about this order has gone wrong up to this point and Inform the chat agent I will not be using their company again deliveries. I exit the chat. I then get a call from them, I missed it because I didn't hear my phone. They immediately call again. I answer. The rep keeps talking in circles trying to say that there is a delay in the system from when it sends the text which is all fine and good but the problem is that the restaurant is only about 1.5 miles from my house so if what the agent is saying it true they have supposedly had my food even longer than I think it ended up taking them 15 min from the time I got the text to make a 1.5 mile drive. after the driver arrives he says sorry it wasn't ready when I got there, they were still making it. What I believe happened is that they told the driver to mark it as picked up, so that I couldn't cancel the order. either way terrible customer service and shady practices. and to top it off you have to add you tip when you order not when you get your food. So you are tipping and you have no idea what kind of service you will receive. This app also has limited menu options and no where to add notes for the restaurant or driver. The driver also didn't bring any plastic utensils for the rice and beans. Overall terrible experience. terrible customer service. I will go back to using other food delivery services. At least with the other companies I can tip after seeing the service I receive.
Review by Shfndidbsh on DoorDash - Food Delivery.