Pointless having Emerald Club – National Car Rental Review

The past 3 trips I have had and booked with national, I have been told to go to the counter to update my profile and been assured that it wouldn’t happen again. I just booked another trip and sure enough, I’m getting the error stating I need to go to the counter instead of to the emerald club isle to pick a car. Double checked and all of my information is up to date. Should be no reason for me to have to wait in line and go to the counter.
Review by Quickslugger03 on National Car Rental.