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National Car Rental

Tap into the power of the Emerald Club® with the National Car Rental® app. We’ve made the app better and faster than ever with features to help you take control of your rental experience on the go.
Category Price Seller Device
Travel Free National Car Rental iPhone, iPad, iPod

Speed & convenience in the palm of your hand

• As an Emerald Club member, profile details are automatically applied so reservations are easier than ever
• Access current and upcoming trip information as well as past rental history
• Search National locations worldwide and view location details, like hours of operation, addresses and phone numbers – even get arrival directions to the lot
• Contact roadside assistance or 24/7 customer support, and access frequently asked questions.

Tools for the Control Enthusiast

• Rental Tracker℠ provides you with timely and important information about your rental when you need it.
• Manage your Emerald Club profile, view your progress to the next Emerald Club tier and credits toward free rental days.
• Extend your rental directly from the app by simply choosing a new return date.

Virtually everything you need to get on the road

• With Emerald Checkout℠, you can take control to a whole new level at Emerald Aisle locations. Scan a vehicle in the aisle (and view details like mileage and features), confirm your rental options and accelerate your exit process with a Virtual Pass barcode.
• Choose your vehicle from virtually anywhere with Virtual Aisle℠ (available at select locations). Upon arrival, use the app to choose a specific vehicle (with details like mileage and features) and we’ll hold it for 15 minutes so you can show your Virtual Pass, get the keys and go.

By clicking on "Install", you consent to the Terms of Use and Privacy Policy, including access to or storage of performance and usage of device and/or app related data for analytic purposes by National or its third-party providers.

Reviews

Tired of waiting each trip!
rtyops

This is ridiculous and becoming a waist of time every time! Dtw never has the f150 when I request it. Always have to wait at least a half hour. I want compensation! Give me free day rental on this one!


No SUV available
Kcgorilla

Booked over a month ago when we arrived they didn’t have anything available very very frustrated


App Doesn’t Work In Airports
Pomaroo

Only on home wifi. Pretty much useless on a travel app. Repeated attempts to reach out to CS gets a billion questions that aren’t related. New iphone and same issue. Terrible.


Doesn’t Work
Threefold57

Doesn’t work will not accept my log-in


Unaccountable
lyeeryuoppasdghj

On more than one occasion there has been no one in Baltimore to receive the vehicles I drop off. That is when National will lose the vehicle then accuse me of not turning the vehicle back in the following day. Their customer contact prevention system is almost flawless. It requires serious dedication to make them aware they have lost their own vehicles. I strongly suggest to all customers of this company to get everything in a written receipt and make your own records of transactions and events. They are also fond of charging for fuel when you bring the vehicle back full. They may expect you to keep a gas can in the car and top off the last splash it takes to get from the gas station to the rental car return but that’s not very safe or practical. This company makes one consider who is in charge and what they do.


Account Issues
Darrellatx

The app loses info each time it’s closed after updating


Reservations only matter for enterprise
Cldfhj

Waited. In line over an hour for car. Could not cancel or I would have yo pay for car that is not ready!!!! Nice


Free Days function does not work from the app
flxkxhhsg

Free Days function doesn’t work with the app and customer service can’t do anything about it. What a joke.


Free day.
K5us

I have a free day and the app won’t let me rent without using it, even though the free day is not eligible.


Terrible website and no recognition of my account
Stevemeth1

After spending 20 minutes filling out the required loyalty data at nationalcar./en/emerald…. I he mobile app does not recognize my “ status” or account…even though the web site show this information. What a poor user experience. This app should have been tested. Another reservation and another issue No cars!


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