Visionary & Exasperating – Dialpad.com Review

Dialpad offers some very compelling and unique capabilities which show a visionary approach to VOIP and corporate telephony. That being said, it is the most frustrating company and application I use everyday. The user interface is confounding. The desktop, smartphone and iPad apps provide great flexibility for how calls are handled but there is NO consistency in design which creates great confusion with me (an Electrical Engineer) and other users. We are a frustrated small company. I can't imagine how a large company could manage the training and support calls these apps would create. It would be interesting if all the 5-star reviews had some detailed praise. There is one thing that has improved greatly. I'll give a pat on the back for whoever got rid of all the spam calls. They also have reorganized the features on the different payment plans which is much better. I'm still looking for a better solution but I have not found one yet.
Review by I <3 America on Dialpad.com.