An expensive joke – Fin. Review

Needed to call the airline for a ticket that can't be booked online. Gave Fin the exact itinerary and details. They took a billable hour just to check that, then proceeded to not call the airline for 5 days! The excuses were what I expect from a 10yo when given a chore. First they were to busy, than the hold on American was too long, then again it was too long so they said they will call tomorrow at 11 - then no response! At 4 I called myself and waited for less than 10 minutes. Eventually I booked my flight myself, but it was $100 per ticket more expensive than the day I asked FineScanner to do it. Thanks for costing me $300. That was a very expensive experiment.
Review by mikipod on Fin..