Frustrated – My Sprint Mobile Review

When I re-signed up for sprint I was looking to lower my bill. After going to the sprint store in Fitchburg mass. I was doing so. When signing up for renewal I was asked by The store associate if I was interested in a free hotspot. I replied absolutely free and the associate said yes. He just had to add another number to make that happen. So I agreed and upon getting my first bill I noticed my bill was $30 higher then quoted and when I called to dispute the charges Sprint said that I signed up for a hotspot and that was it $30 charge. I then explained to sprint that my hotspot was told to me that it was free. Then Sprint told me that I signed for it and was responsible for the charge. I’ve tried several times to dispute this and it’s been over one year. If you look at my bill I never activated the hot spot. So unless I get credited for my year plus of being charged and not using that service my next alternative is to go about it with legal action. My fiancé and her daughter were there at the time to witness The whole transaction. We’ll see how this review is handled. If I haven’t heard back by Wednesday you leave me no choice but legal action. This has been way overdue and drawn out without any results. Thank you, Bill nadeau.
Review by DISAPOINTED 64 on My Sprint Mobile.