Depends on how much Sony you own ... – Support by Sony: Find support Review

This basically kicks out what you’d find online if you search your Sony product’s serial number. The only difference was when I was online I had the ability to initiate a chat session which lasted five minutes. And that’s including the rebirth or repair of my new Sony product. They taught me how to reset it to its factory defaults, had me power it off and then restart it. BINGO!! BAM!! DONE!! It works like a charm now, which it should. Because it’s a brand new product, I know I set it up correctly and finally it wasn't like it was inexpensive. High-End Sony Products Can Cost Quite A Bit.
Review by America's App Advisor on Support by Sony: Find support.