No magic. Crashed on mile 2 of my Marathon. Still crashes. Can't here my 118 cheers – Motigo Review

Incredibly disappointing. I told so many of my friends about this app and even purchased the unlimited cheers version for $5. My friends and family recorded 118 cheers for me for my first Boston Marathon I was running in memory of my mom. Big day to day the least. I tried reopening the app on mile 10 and once I press start event it just closes. Once I got home, I restarted my phone. Same thing. Tried searching everywhere for help/support contact. No where to be found in the app or website. When you click app support or just brings you to the home page... But there is no contact info there. I still really want to listen to my cheers but don't know who to ask for help. I used this app once before and thought it was great, now I'm 50/50 :( please help.
Review by 1st time Boston Marathoner on Motigo.