Most frustrating app when it fails... – Encrypt.me Review

I really, really want to like this app since it offers a consistent interface and experience across my devices. Problem is... it’s become consistently more frustrating with each update. Pro tip: Don’t even think about turning on ‘Auto-Secure Connections’ unless you want your device’s internet connection to be cut off and held hostage at some point. I haven’t been able to get it to work properly on iPad, iPhone, or Mac - all updated to latest OS and app version, and with no other VPN apps/profiles installed. Last time it vice-gripped my internet connection and wouldn’t connect to any VPN nor let any other traffic in or out, I had to uninstall and reinstall the app. This was after trying the obvious things like turning off the auto-secure setting, flipping on airplane mode, force quitting the app, checking VPN settings, restarting the device, etc etc - I finally had to just uninstall the app to get my internet connection working again. Two stars because they integrated password managers into the login prompt, so it wasn’t so painful re-installing the app and getting it running again. PS I didn’t factor this into the rating, but I wanted to note that the official encrypt.me download page for the Mac app is unsecured which is a huge red flag, especially for a VPN provider. And to top it off, the unsecured download site hosts an outdated version of the app. Of course you don’t find this out until you download and install the app completely, and then you get a nice pop up saying hey there’s a new version you should download and install! As an end user this is the kind of stuff that drives us nuts!!! Please try harder to not make us pay the price of our time and attention for your technical disorganization. And please secure your app download site so we can have some better peace of mind!
Review by Biddhaz on Encrypt.me.