Was a loyal user – SpotHero: #1 Rated Parking App Review

Booked a spot on Valentine's Day next to a restaurant where I had reservations that had the space occupied by a Jeep that was in the instruction photo--the owner was apparently parked in the spot he was leasing. So I then resorted to booking another spot with a garage lift gate 4 blocks away which sucked but it was the only place under $40 in the area. When I went to leave later that night the app said my reservation was canceled even though I already had scanned in and my car was in the garage--clearly not a user error. Called spothero and they were closed for the night so I had no way to use the qr code to open the gate without paying a lost ticket fee of $100. So I then took a $30 Uber ride home leaving my car in the garage until morning to resolve. When I called spothero in the morning the "supervisor Charlie" told me to pay for a new reservation and lie to the parking garage or rig something to try to sneak my car out. This is after I paid for 2 extra parking fees plus $60 in Uber rides after I had to get a return trip. I explained everything to the garage in the morning and that garage was nice enough to let me out for only $20 more. Do not use these guys when there is things like ParkWhiz and ParkEx in Chicago. All and all this whole situation cost me like $100 and I had to walk an extra 4 blocks and leave my girlfriend waiting a half hour by herself on Valentine's Day. Maybe worst customer experience I've ever had. My car was basically impounded by these idiots and their doofus phone clerks were probably getting off by not helping me.
Review by Dr. KHprn on SpotHero: #1 Rated Parking App.