Nice to have, but extremely limited – ServiceDesk Review

Mediocre tool for interacting with your service desk tickets. I cannot comment about the site visit & location features because I’ve never used those. Critical deficiencies in working with tickets: 1) you cannot CC other email addresses when adding a reply to a ticket 2) you cannot view attachments in a customer’s reply. 3) keyboard does not switch to horizontal orientation when typing out a reply.
Review by 479654-evgfuk on ServiceDesk.