What good is online banking if bill pay doesn’t work? – ORNL Federal Credit Union Review

Whenever I try to use the Bill Payment feature, I always get the error “We are experiencing difficulty. Try again later.” I checked the website to see if there was any information, but the mobile banking website is not smartphone capable, so I called to report the problem about four months ago. Was told that I could not use the website, because they had the app for smartphones... but the app is pretty flaky. It used to work, and when it did, it was so nice to be able to pay my bills from my phone after they show up in the mail or by email. Will change banks if this is not rectified. What good is online banking if you can’t pay bills? What good is an app if it doesn’t work from a smartphone?
Review by Yakin Roy on ORNL Federal Credit Union.