New issues – Safeway: Grocery Deliveries Review

When a customer changes delivery time window, ex change delivery time from 2-3pm to 12-1pm, an e-mail needs to be sent to customer confirming that the delivery time window has been changed. When a customer has additional instructions/information to give to delivery person once order has been placed, customer should be able to go back into the order & add the additional information/instruction. When a customer’s credit card has been approved, the pickup & delivery app says order is completed even though the grocery order has not been delivered to the customer which is extremely confusing to the customer. What it should say is that customer’s credit card has been approved, however, order is still pending because the grocery order has not been delivered to customer yet.
Review by By Karen on Safeway: Grocery Deliveries.