Don’t bother/told 2 different things – SpotHero: #1 Rated Parking App Review

Everything looked great. Reserved my spot days in advance. Got to my spot, however, and this company overbooked the lot. Not only for me — there was a company that had rented spots for its buses. They were overbooked also. So, I found another spot (right next door at half the price!), called Spot Hero and told them what happened. They were not surprised at all that the lot was overbooked. The lady I spoke to assured me they would refund my money, and cover the new spot for the inconvenience. Well, this is not the case. When I went to set up the refund, I was told something different. It’s possible that this is a rare occurrence, but I’m never using them again.
Review by Trip0054654 on SpotHero: #1 Rated Parking App.