This bricked my new iPhone 8 – VirtualShield VPN Review

I just got a new phone and restored the last save from my last one that went through the washing machine. Well about halfway through setting it up I get a pop-up requesting VPN authorization code so I type in my password and hit ok. 2-3 seconds later it pops up again so I renter my password thinking I misspelled it or something and the same cycle happens. The Verizon guy was nice enough to try and when he couldn’t get it to work so he pulls up the VirtualShield webpage so we can see if we can figure it out. The FAQ says to just hit cancel and it will go away, which would be awesome if it actually worked. There is no phone number to call only email and live chat, this was Friday December 22, I knew that it was a holiday weekend so I knew I was SOL. I sent an email to support and prayed that someone might get back to me by some stroke of luck. Well I get a response from “Duane” telling me to “simply press cancel and for more info go to the FAQ” that tells me almost word for word the same thing. Immediately following that email I get another telling me my help request has be CLOSED. Why thank you auto response bot Duane! Thank god I have you to tell me the exact same thing the FAQ told me that I clearly explained I and numerous others tried. I’m going to have to go to an Apple store tomorrow to see if they can somehow override whatever and factory reset it for me since I can’t on account of the dang pop up appearing faster than I can even click on anything let alone enter any passwords to be able to turn off find my iPhone so I can factory reset it from my computer. I’m a single mom in a wheelchair with an autoimmune disease so I can’t not have a phone for emergencies so I have to get it fixed ASAP. I can’t think of anything I’d rather be doing the day after Christmas than driving the hour into Fort Worth to stand around at an Apple store hoping they can help with a 3 1/2 year old.
Review by Fay-Fay on VirtualShield VPN.