Unusable app ruins great product – DJI GO 4 Review

A great product, Mavic, is ruined by an app that crashes in mid flight within a few minutes at first and within a few seconds the more you try to use it. The aircraft just hovers unless you can restart the app and link it to the aircraft again. Don’t be anywhere near a spent battery or send the aircraft too far out. Updating the firmware and app does nothing to fix the problem, at least so far. Believe all the negative reviews. The app renders the product worthless. A word about my previous experience with DJI with a Phantom 4. A hard landing caused the engines to run unevenly when moving forward and a small moisture smudge showed up inside the camera housing as well. It would hover but would dive when moved forward. The camera and gimbal worked, the controller was undamaged, the body and landing stand were also undamaged. I sent it in to DJI to fix. They sent me a bill for more than the original cost of the drone when new, even after a $250 “discount” and gave no explanation of what they were actually going to do. Just send your money. The customer service people said they’d check on it and call back. They didn’t. Then they said be patient. None of them were ever aware of any prior discussions or pending return call on my “appeal”. Each contact was started from scratch. Eventually, to stop me calling and pressing them for an explanation, any explanation, I was told the decision of the repair department (to just send money) was final, end of story. I had them return the drone to me, which I received with the small circuit board that controls the engine speed separated from the reassembled and now totally unusable drone. How a company with a superior product is so willing to trash their own reputation is beyond belief. This is a company begging for a class action lawsuit, which they anticipate by forcing you, when activating the aircraft, to agree to their terms of not joining one. It won’t protect them, their business practices stink. If you just can’t live without trying one of their products, I suggest getting it from Costco. At least you have 90 days to return it in case it takes you a while to become educated.
Review by WilliamB33 on DJI GO 4.