A Pure-Money-grabber Company without any respect to its consumers or law – DoorDash - Food Delivery Review

This is a pure money-grabber company. I ordered a $60 order for a full- vegetarian meal, after one and half hours waiting, I gout a total wrong meals with all kind of meat. When I contact DoorDash, they said what we can do is give you 5 dollars deduction for you next order. Really? The amount of deliver fee and service fee wen to Door dash pockets is more than five dollars. It cannot be right to give me five dollars deductions for next meals after a 70-dollars meals turned into something that I didn’t order. This company has no respects for its costumers. It’s charge is even suspiciously illegal. They charge deliver fee from $1.99 to 7.99 according to the hour, which is understandable. What is very fishy is the service fee which amount to 12/100 of your order. At the early stage, DoorDash say,” this restaurant request 12/100 services fee” that makes think this fee will go to restaurant that you make order to. But then according to general knowledge, you will wonder why a restaurant charge such high service fee for takeout food since it actually doesn’t provide any actual service except put food in a box. Until next week, I noticed that DoorDash secretly change the words to “12/100 service fee will keep Doordash in service”. Doordash charge two separate fee for one order. But when an order goes wrong, you won’t get any help from the company,except 5 dollars charity-like deduction from next meal.
Review by Ightdermcse on DoorDash - Food Delivery.