App is great when system functions correctly – Vivint Review

We absolutely love the app when the Vivint system is functioning correctly. Mainly the video doorbell constantly stops working and the Sky Panel has to be rebooted to get the video functioning again which is very annoying. Technicians have been out several times, get it working only for it to stop working again sometimes hours, days or weeks later. My guess is that the Skye panel itself may need updating because my internet/WiFi works excellently. Only this time, the video is working on the Sky Panel but not on the app. So this issue may be a problem with the app. Also, we have a 2nd indoor camera that never worked after the technicians left our home. It may stay on 30 mins or less then goes offline. I think that Vivint needs to update all video components to their system. The remaining components are stable and works perfectly. We receive a lot of package deliveries which is why we need the video doorbell to work consistently. We love the system but may consider switching to a different company that can offer comparable services on a more stable system.
Review by Birmingham44 on Vivint.