Horrible customer service – Hotels.com: Travel Booking Review

I tried booking a room through the app and website, numerous times. Website had the room not available online but available when I called. I had a $250 gift card for Hotels.com that company would not honor. I was only able to use it online but not over the phone. What company doesn't honor their own gift cards .
Review by Ajjcking on Hotels.com: Travel Booking.