Well... – Hotels.com: Travel Booking Review

I use hotels.com a lot... and for many years. On a recent trip I attempted to book a room and the app said it was no longer available so I booked at a different hotel. Low and behold I ended up with two reservations and Hotels.com made no attempt to convince the hotel to refund my booking. Great app guys! I got screwed out of $120 because your app malfunctioned and your customer service team gave me the finger. ??????
Review by Big Fat Albert on Hotels.com: Travel Booking.