Crap – Hotels.com: Travel Booking Review

You guys are a bunch of crap. If I could’ve gotten away with clocking zero stars I would’ve. Not only is the tracker for my free hotel night been lagging, and off, you guys still owe me $170.00, and have for nearly six months now. I’ve gone back and forth between you guys, and my bank a zillion times, and I just gave up on it because I figured I’m never going to see it. That’s right, they never gave me back my refund when I cancelled the hotel the minute I booked it because I noticed I booked it a week later. Yes, a WEEK LATER. Not only that, I swear the same Indian lady answers the phone every single time. There is just no use even going to her higher up because there is none, and I swear she transferred the phone to her supervisor which was herself. Stupid company is bogus. ?
Review by fhotelsdotcom on Hotels.com: Travel Booking.