Usually great, not working now – Schlotzsky's Rewards Program Review

Usually I have no problems with this app and earning punches and getting reward. Yesterday I earned a punch and it looked like I had 2 more to get my 7th. But when I got home I had an email saying I had earned all 7 punches, so I opened my app to find 0 punches on that screen and no reward to be found anywhere.
Review by HunterB88 on Schlotzsky's Rewards Program.