Vivint: Bring back basic features!! – Vivint Classic Review

If you're thinking about getting Vivint, keep looking. There are other alarm monitoring companies out there that have more robust features for the same price as account or less. This used to be a great app until they removed much-needed features. Used to get notifications the moment a sensor (window or door) was opened. As a parent of young children, this was extremely helpful in keeping my children safe. For example, if a child opened a window or a door, I would be notified the moment it happened and could address the situation. But Vivint has removed this feature from the app and now you can only get a notification if and when a sensor has been opened for at least one full minute. Also used to be able to see on the home screen of the app which sensors were currently open. That is no longer the case. This app hasn't been updated in OVER A YEAR. Vivint is neglecting their loyal customers, who have been around long enough to still have the GO! control panel and penalizing them for not upgrading to their more expensive smart home panel. If you look at Vivint's Smart Home app, you'll see that it was updated as recently as one week ago. Unless Vivint brings back these features by the time my contract is up, I will leave and go with another alarm monitoring company that has more robust features.
Review by TheBookVixen on Vivint Classic.