Bad experience – SpotHero: #1 Rated Parking App Review

I have used spot hero many times and have never encountered an error. Today I had a reservation for 5:30 and arrived at the garage around 5:18. I specifically told the employee I had booked my reservation through spot hero for 5:30, if it was ok to come in and would there be an extra charge he was very kind and say no to just pull up that it was almost 5:30 by the time I handed my key it was 5:30. I left with my daughter and arrived back around 8:20. I scanned my barcode and then was told to scan the parking ticket. Needless to say the young lady that was now in the front told me I had to pay an additional $19.00 for coming in a few mins earlier. Of course I told her that the man told me THAT THIS WAS NOT GOING TO HAPPEN!!!! Who wants to pay $19 on top of the price already paid! I would have just waited the 12 minutes outside! It was clear she did not care and was no help at all! I am writing this because I am a hard working mother of 4 children that can not afford to pay $38.00 of parking hence the reason I used spot hero to try and save as much as I can. Spot hero should ensure employees at garages tell their customers that they will be charged if you enter a minute earlier than the time on their reservation. I am highly upset this has happened and I wish I would have not chosen this place. I won’t be parking my car at garages anytime soon or using the spot hero app. Best, Mayra
Review by Lightskindiva on SpotHero: #1 Rated Parking App.