Where are my points?????? – Fresh Step® Paw Points® Rewards Review

I have been signed up for while and I went to enter my cat litter purchase and my info is no where to be found I never had to sign every time and now I have to and don't remember my password so I have resent to me and never get the info for a new password, I don’t wanna resign up cause I will lose all my points. SOMEONE HELP ME not a happy camper. Very disappointed
Review by Game of guesses on Fresh Step® Paw Points® Rewards.