Not a good app – MGM Rewards Review

I have not even stayed at the property yet... I booked a room at the Luxor and decided to try out their app. Normally, I stay at the IHG chain but decided to try out MGM properties. The app is not a good end user experience. IHG allows one to request certain items for your room in advance like extra towels or you can alert the hotel that it's a special occasion etc. I could not find anyway to communicate with the hotel ahead of time other than a phone call. I don't mind calling and I appreciate that info but I find calling can sometimes take a lot longer along with multiple transfers to get you to the right area. There is lots of info on the app but I did not find it helpful and easy to navigate.
Review by Irane1 on MGM Rewards.