Incompetence, Disappointing – Blade Review

I coordinated for a week with a Blade employee on chartering a private flight from JFK to my hometown. On the day of our flight the landing location says they have an event that evening so we have to land before 5 pm and they hadn't heard a word from Blade. Turns out the Blade employee couldn't pick up the phone and instead sent an email on a Friday afternoon, and therefore hadn't coordinated and confirmed the landing location by the day we were flying. To top that off, the shuttle from the main terminal to the helipad took 20 minutes to get to us. It only took 5 minutes to then get from the terminal to the helipad. Blade should reevaluate working with SHELTAIR who seem wholly incapable. I will say the Blade employee was very responsive and finally confirmed with my second choice airport for landing. The pilot and helicopter they sent were both exceptional. They delivered on the promised service of a safe flight from A to B, but the level of competence was disappointing. What should have been an efficient time saver turned out to only be moderately better than taking a 2 hour car ride. I've also flown one of their regular flights to Montauk last year and it was delayed for an hour or more. The app is easy to navigate, but if you're chartering your own flight I'd say be prepared to do half of the legwork yourself.
Review by slim on Blade.