Lies – Vivint Classic Review

I first would like to say that Vivint offers a great product but we later found out that we had been lied to. At the time, my girlfriend and I were living in a rental home when we were first approached by Vivint salesman Jeremy(Agent Reg#125215). I informed him in the beginning that it was a rental and he assured me he could offer me a 2 year contract as opposed to the 4-5 year contract. When it came to signing the contract, we had to inform him yet again that we wanted the 2 year contract so Jeremy adjusted the paperwork to show 24 months and assured us that the 42 month contract had been disposed of. We had to move and we found out that the place we were going to rent didn't allow changes to be made so we called to cancel and pay out the 2 year contract. We found out that Jeremy(Agent Reg#125215) had submitted the first paperwork that he claimed had been disposed of and forged my girlfriends initials because the first contract wasn't completed by us. We tried to give Jeremy(Reg#125215) benefit of the doubt and contact him first but he redirected us to customer service and claimed that he never offered a 2 year contract. Customer service said they couldn't do anything, even after hearing hat they have crooks for salesman. So now, we are stuck paying $50 a month for the next 3 years because Jeremy(Agent Reg#125215) submitted a contact that we didn't approved. Watch out next time Vivint comes to your door.
Review by BKeith Customer on Vivint Classic.