Terrible customer service/unacceptable company practices – Forms by LegalShield Review

I purchased an annual subscription 1.5 years ago for around $90. When it was time to renew, Shake charged me $120 without any heads up or explanation of a price increase. I contacted them to cancel the subscription and get a refund, since they did not notify me and I did want to pay that amount for their service. No response. Emailed again two weeks later, and received a response two days later saying that they forwarded the request to the responsible party. Nothing for two weeks. Emailed again, no response. Canceled my plan online thinking I would still have access to their product for the remainder of the year - nope. $120 down the drain and their support is unresponsive. Beyond unacceptable.
Review by kddebeer on Forms by LegalShield.