On PAR for Bureaucratic Insurance – Health Net Mobile Review

HealthNet app requires you login to use it. Fine, that makes sense. It is reasonable to assume once you've logged in, it might know what plan you have. Nope. You have to pick from a list of many plans (even thought it has a rendering of your ID card if you need it). What? You know my plan ID and member number but not my plan? Searching for a provider? You'd better know their last name, or search won't work. I tried to use this app to look for a new general practitioner in my area. I can pick the area and I can pick the specialty, but you can't search without a last name. This app is amazingly broken, like the healthcare insurance industry it serves.
Review by Kevin J Watson on Health Net Mobile.