Good idea, poor execution – Med City Taxi of Rochester Review

The app's new layout and interface seems well intended, however additional testing and bug fixes are needed before this app will be functional. The drop-off destination search and select field does not currently work. I was only able to populate my destination by manually dragging the drop-pin on the map. Further development is needed before the Med City Taxi app will be a viable option for enhancing customer-experience... But If done correctly, this tool could also help to alleviate dispatcher call volume, while securely streamlining credit card payments. Currently, the drivers do not appear to be trained on how to process a card that was submitted with a ride request through the app... they still physically run the card upon arriving at the destination, which completely defeats the purpose of submitting/saving your credit card information in the application.
Review by Med City Rider on Med City Taxi of Rochester.